Frequently Asked Questions

Enter your 14-digit reference number in the box on our homepage. We forward that number to the official PITC bill page, which displays and prints the actual bill. No login or registration is required, and we do not receive or store a copy of your bill.

A MEPCO duplicate bill is an online copy of your printed electricity bill. It helps when the paper bill is lost, delayed, damaged, or needed again for payment record keeping.

Yes. Multan users can check their latest MEPCO bill online by entering the 14-digit reference number from a previous bill. The same method works for other MEPCO service areas in South Punjab.

Your 14-digit reference number is printed on the top-left or top-right corner of any physical copy of your previous MEPCO electricity bills. It is typically located inside a prominent box above your name and address. Note: You do not need to enter the extra letter (U or R) that sometimes follows the 14 digits into our system.

No. Currently, the centralized web billing flow does not allow users to check electricity bills using a CNIC (Computerized National Identity Card) number, phone number, or name. The accepted method is the 14-digit reference number assigned to the meter connection.

This website does not generate bill PDFs. Enter your reference number here and press Check Bill; we forward the number to the official PITC portal, which opens in a new tab. On that official page, press Ctrl + P (or use your browser menu on mobile) to print or save as PDF. Print the full page — banks scan the barcode, so partial prints get rejected. Only the copy issued by the official portal is accepted for payment.

FPA (Fuel Price Adjustment): This is a fluctuating charge applied to your bill based on the global cost of crude oil and fuel used for power generation in previous months.

TR (Tariff Rationalization) Surcharge: This represents the difference between the tariff set by NEPRA (National Electric Power Regulatory Authority) and the uniform tariff implemented by the Government of Pakistan to maintain consistent prices across the country.

Raise it with the utility before the due date — this independent site cannot correct a bill. Call the WAPDA/DISCO complaint line 118 or MEPCO's toll-free number 0800-63726, or lodge it in writing so you get a tracking number.

Also visit your subdivision (SDO) office with a printed copy of the bill and a clear, dated photo of the meter display showing the current reading. Paying "under protest" and getting the receipt noted is usually safer than letting the bill go into arrears while the dispute is open. Our complaint escalation guide covers the CCMS route and what to do if the SDO does not respond.