How to Register a Complaint with MEPCO

The Multan Electric Power Company (MEPCO) is the largest electricity distribution network in Pakistan, serving tens of millions of people across 13 expansive districts in South Punjab. Due to the massive, sprawling scale of these operations, getting your complaint heard and resolved by a local lineman can sometimes feel frustrating.

However, to improve accountability, MEPCO and the Ministry of Energy have established multiple modernized channels—including a 24/7 toll-free helpline, an automated SMS service, and a federally monitored online portal. Here is a definitive guide on how to register your complaint effectively and ensure it doesn't get ignored.

"For stronger complaint tracking, the CCMS route is usually more useful than an informal phone call because it creates a referenceable case record."

Method 1: The Centralized Online CCMS Portal

Because this system is monitored at the federal level by the Power Information Technology Company (PITC), local MEPCO officials are legally obligated to respond within a specified timeframe.

• 1 Access the Portal: Visit the official CCMS website at ccms.pitc.com.pk.
• 2 Initiate Request: Click on the "Register Complaint" button.
• 3 Enter Details: Enter your 14-digit Reference Number.
• 4 Select Issue Type: Choose the nature of your complaint.
• 5 Provide Description & Submit: Write a brief description and submit.

Method 2: MEPCO 118 Toll-Free Helpline

If you do not have internet access or are facing an absolute, life-threatening emergency (like a fallen live high-tension wire or a transformer fire), you should immediately call the official WAPDA/MEPCO helpline.

Tip: When you call the 118 helpline, the operator will ask for your 14-digit reference number. Keep your latest electricity bill in your hand before dialing.

Method 3: The 8118 SMS Service

MEPCO operates a highly convenient SMS complaint service that is directly integrated into the national CCMS database. This is perfect for reporting localized power outages quickly.

To register a complaint via your mobile phone, open your messaging app, type your message in the following format, and send it to 8118:

Method 4: Escalating to the Local SDO / XEN

If your complaint via the CCMS portal or the 118 helpline is marked as "Resolved" without actual work being done, or if it has been ignored for over 48 hours, you must escalate the issue.

Look at the top left corner of your printed MEPCO bill. There, you will find the name, office address, and direct mobile numbers of your local Sub-Divisional Officer (SDO) and the Executive Engineer (XEN).

Federal Ombudsman

Are you facing severe harassment regarding unjustified overbilling, illegal demand notices, or corrupt practices by local officials? You have the legal right to bypass MEPCO and file a complaint directly with the Federal Ombudsman (Wafaqi Mohtasib) online at mohtasib.gov.pk.

Frequently Asked Questions