Step-by-Step Guide: How to Apply for a New MEPCO Connection (ENC)

Whether you have recently built a new home, opened a commercial shop, or need a separate meter for a tenant to avoid disputes, obtaining a new MEPCO connection is a straightforward process—provided you have the right documents prepared beforehand.

In this comprehensive guide, we will walk you through the entire process of applying for a new MEPCO electricity connection using the official Government of Pakistan ENC portal.

Essential Documents Required Before You Start

Before you even open the website, make sure you have scanned copies of the following documents saved on your computer or phone. Important Note: Each scanned file must be in JPG, PNG, or PDF format and must be strictly under 300KB in size to upload successfully.

• Applicant's CNIC: Clear front and back copies.
• Witness CNICs: Attested copies of the CNICs of two witnesses (required for commercial/industrial and sometimes 3-phase domestic).
• Property Document: Proof of ownership such as a Registry, Allotment Letter, or Fard. If you are a tenant, you will need a Rent Agreement and a No Objection Certificate (NOC) from the landlord.
• Neighbor's Electricity Bill: A copy of the bill of an adjacent neighbor. This is crucial because MEPCO uses their reference number to locate the nearest distribution pole.
• Wiring Test Report: A certificate from a certified, licensed electrician verifying that your house wiring is safe and meets WAPDA standards.
• Affidavit (Stamp Paper): An undertaking stating you have no previous unpaid MEPCO dues or defaults at this premises.

Step 1: Visit the ENC Portal

Open your web browser and navigate to the official Electricity New Connection system website at enc.com.pk. This is the centralized portal for all Distribution Companies (DISCOs) in Pakistan, not just MEPCO.

On the left-side navigation menu (or the hamburger menu on mobile), click on the "Apply" button to initiate a new connection request.

Step 2: Fill Out the Online Application Form

You will be presented with a comprehensive, multi-section form. Here is exactly how to fill it out:

1. Select Company: Choose "MEPCO" from the DISCO dropdown list.
2. Sub-Division: Select your relevant local sub-division from the list.
3. Category Type: Choose the load category. If you are applying for a standard 1-phase home meter, select "Up to 15kW".
4. Connection Type: Select "Domestic" for a residential home, "Commercial" for a shop, "Industrial" for a factory, or "Agriculture" for a tube-well.
5. Applicant Details: Enter your full legal name, CNIC number, father/husband's name, mobile number, and current mailing address.
6. Premises Details: Enter the exact address where the new meter will be physically installed.
7. Neighbor Reference: Input the 14-digit reference number from the neighbor's bill you collected earlier.

Step 3: Upload the Scanned Documents

Scroll to the bottom of the form where you will find the file upload section. Carefully attach the scanned documents you prepared earlier. Double-check that all files are legible and under the 300KB limit. Once all documents are uploaded, agree to the terms and click submit.

"Crucial Step: Immediately after clicking submit, the system will generate a unique Tracking ID. Write this ID down, take a screenshot, and save it. You will need this ID to track your application status and print your demand notice later."

Step 4: Print and Submit Hard Copies to the Office

While the application process is digital, the physical verification requires hard copies. Print the submitted application form directly from the ENC portal. Attach printed physical copies of all the uploaded documents to it, place them in a standard file folder, and submit them to your designated local MEPCO sub-division office. You must do this within a few days of your online submission.

Step 5: Verify, Download, and Pay the Demand Notice

Once the office receives your file, MEPCO officials will schedule a visit to your property to verify the site and assess technical feasibility. Once approved, the system will issue a Demand Notice.

Go back to the ENC portal and use the "Print Demand Notice" option with your Tracking ID. Download it, print it, and pay the specified connection fee at any designated commercial bank (such as National Bank, UBL, MCB, or Allied Bank).

After payment, you must upload a scanned copy of the paid bank receipt back onto the ENC portal under the "Pay Demand Notice" section. You must also physically submit a copy of the paid receipt to your local MEPCO office.

Tracking Your Application Status

You don't need to visit the office repeatedly to check on your meter. Simply go to enc.com.pk, click on "Track", select MEPCO, and enter your Tracking ID or CNIC. The system will tell you exactly where your application is in the pipeline (e.g., Pending Survey, Demand Notice Issued, Pending Installation).

According to NEPRA guidelines, a standard single-phase meter should be installed within 30 to 45 days after the demand notice is paid, subject to the availability of meters in the MEPCO inventory.

Frequently Asked Questions